United Healthcare and Aetna insurance is accepted for Texas residents.

Other insurance providers are out-of-network. However, you may obtain a Superbill from your therapist to request reimbursement from your insurance company independently. Before beginning therapy, you’re encouraged to contact your insurance provider’s member services number, located on the back of your insurance card, to confirm any applicable benefits, co-pays, co-insurance, deductibles, reimbursement options (if any), and other financial responsibilities for you to make an informed decision.

Private pay (out-of-network prices) are:

$275 for the initial new client session.

$200 for 60-minute sessions. .

$175 for 45-minute sessions.

$150 for 30-minute sessions.

$75 for each additional 30-minutes after the scheduled psychotherapy session.

$35 for 15-minute collateral and case consultation

A client becomes a client when he or she has completed a consultation with the therapist, signed necessary consent forms, and successfully completed an initial psychotherapy appointment.

If you do not attend an intake appointment after consultation, then you are NOT a client yet. It’s important that informed consent, financial agreements, privacy policies, and additional documents are completed before appointments are scheduled.

If you have questions, please don’t hesitate to reach out for answers.

After finishing your consultation, if you and the therapist decide to collaborate, you will get an email containing a secure link to the client portal for booking an appointment. Please remember to complete and submit all documents at least 48 hours before your scheduled appointment as this is important to commence therapy.

For your initial appointment, please come dressed comfortably for the weather and be yourself. We will go over consent forms and other required documents to start therapy. During the session, we will talk about what brought you to therapy, your desired outcomes, and your physical and mental health history. Feel free to ask any questions you may have and share what has worked or not worked for you in the past. Together, we will create a treatment plan that is realistic and tailored to your pace.

Therapy can last anywhere from three to twelve months, or even longer. It's important to be transparent with your therapist and attend weekly or biweekly sessions to maintain momentum and avoid subsequent sessions serving as catch-up. Progress and change in psychotherapy require a joint effort between you and your therapist. You’re encouraged to be curious and patient throughout the healing process. Remember you’re not alone.

For questions, please visit Zencare’s website: https://clientsupport.zencare.co/help/sign-up-log-in

If an appointment is canceled or rescheduled within 48 hours then there is no charge.

**If a client cancels an appointment less than 48 hours before the appointment time, then the client is responsible for the session’s full fee.

For example: If a 60-minute session is canceled 47 hours or less, the client’s card on file is charged $200.

It’s my hope we schedule for a time that works for both of us so cancellation or rescheduling doesn’t interrupt the treatment process for you or other clients. Don’t hesitate to reach out if you have questions.

To ensure compliance with HIPAA regulations, we collect payments through Headway.

Your payment for psychotherapy will be charged on the day of your session if your insurance provider is out-of-network and you private pay for sessions.

In the event of a late cancellation or no-show, or if there is an outstanding balance, you'll need to make payment before your next session. Journey to HopeWell does not accept cash or checks. Don’t hesitate to reach out if you have a question.

A Superbill is a detailed record of the services provided to you by your therapist. Please note that it is your responsibility to submit the Superbill to your insurance provider. Journey to HopeWell does not submit the Superbill on your behalf or determine the amount of reimbursement you may possibly receive for out-of-network services. For any questions or concerns about billing, reimbursement, and financial responsibility, please contact your insurance provider's member service department by calling the member services number on the back of your insurance card. Journey to HopeWell understands that out-of-network therapy can be expensive, and if you need help finding an in-network therapist, Journey to HopeWell can provide you with a referral for a smooth transition to support you in your therapy journey, even if financial hardship presents a challenge.

Some clients want to use insurance and some do not.

Journey to HopeWell wants to support clients break unhealthy life cycles for ultimate healing and growth, and give clients the option to use in-network or out-of-network services.

Being out-of-network allows your therapist to prioritize working with and for you (the client) rather than for an insurance company. In addition, Journey to HopeWell recognizes not all want to pay out of pocket for services.

Did you know that your insurance company holds the authority to determine the length and type of the treatment you receive, they may also inquire about private details from your sessions that you wish to keep confidential. Many individuals refrain from using insurance for this or other personal reasons.

Sessions are online. You will receive a secure link to join your appointment.

To ensure your safety and privacy, your therapist will confirm your location (including the state) and ensure that you are in a secure and private area before proceeding. Please note that if you are not in a state where you your therapist is licensed the session will not be able to continue. Please plan ahead and cancel 48-hours in advance before the appointment to avoid a late cancellation or no-show fee.